Our Family Table
Something not working, or a question about your account? Email support@ourfamilytableapp.com and you will hear back from a real person — usually within a day or two.
How do I add my family?
Open Family and either start a family or join one with an
eight-character invite code. Everyone in a family sees the same recipes and
meal plans. You can generate a new code at any time if the old one gets out.
Can my family change my meal plans?
No. Everyone in a family shares one calendar and sees the whole week together,
with a badge on each meal showing who planned it — but you can only add,
edit or delete your own.
The AI Chef says I am out of allowance.
Each subscription includes a monthly Chef allowance, shared across everyone in
your family rather than multiplied. It resets at the start of your next
billing cycle. You can also buy a one-off top-up, or move up to Plus for a
larger allowance.
A recipe I saved is not showing up for my family.
Have the other person open the Recipes tab and pull to
refresh. Recipes are stamped when they sync, and opening the tab is what
triggers it.
How do I import a recipe?
Paste a link under Import, share a post straight from another app, photograph
a cookbook page, or type it in by hand. The ingredients and steps are pulled
out for you.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in your Apple Account
settings — not in the app. Settings › Manage
Subscription takes you straight there.
How do I delete my account?
Settings › Delete Account. This permanently removes
your account and everything stored with it. Cancel your subscription first:
deleting the account does not stop Apple billing.
I forgot my password.
Use Forgot password on the sign-in screen. The reset email can
take a minute, and it is worth checking your spam folder.
Email support@ourfamilytableapp.com. Telling us what you tapped and what happened instead gets it fixed much faster.